You provide technical support for customer and colleague inquiries in Level 1 & 2 support and act as an interface between customers and other areas in the after-sales phase.

Primary responsibilities:

  • provide technical support (Level 1) to customers in the region (South East Asia & Europe) by phone, email or on site
  • provide technical support (Level 2) to colleagues in all other regions or subsidiaries
  • prompt and efficient diagnosis and resolution of technical problems
  • recording and analyzing customer inquiries and problems in the ticket system
  • processing upgrade requests, from feasibility checks to preparing quotations
  • coordinating and tracking escalations and defined measures
  • ensuring complete resolution of support requests and customer satisfaction through regular follow-up
  • regular communication with customers and holding telephone conferences
  • identification and processing of CI topics and active participation in product team meetings
  • willingness to ensure global 24/7 TechSupport availability

Requirements:

  • a technical education FS/HTL with a focus on electrical engineering, electronics, I&C technology, mechatronics or automation technology
  • excellent communication skills in German and English as well as conflict resolution skills
  • good problem-solving skills and technical understanding
  • willingness to travel up to 30%

Salary:

We prefer to discuss salary in person, but we can reveal this much: We naturally align with market-standard salaries - meaning that, depending on the position and education, an above-collective agreement salary is possible right from the start. For this position, we offer an annual gross salary of at least 44.800 EUR. Depending on qualifications and experience, we can also offer more!

インサイダー・ベネフィット

私たちEVGのインサイダーは、何よりも「人」です。私たちは、できる限り新旧のインサイダーをサポートし、共にこそハイテクを実現できるのですから。

Flexible working hours

With flexible working time models and a flexitime model with time off in lieu, we support a good work-life balance.

Insider Restaurant

Insiders can choose between three menus and a salad buffet from the modern cuisine of the in-house restaurant "Innside Gourmet" every day at reasonable prices.

Corporate Benefits

Insiders have access to exclusive benefits: from great discounts at regional partners to attractive offers from over 600 top brand providers.

Company Kindergarten and Summer Camp

Free child care for the children of our INSIDERS from about 1 year old and Summer Camp for school children.

EVG Bonus holiday (6th PTO week)

6th vacation week for insiders - loyalty pays off

Mentoring program and permanent employment contracts

New employees have an easy start thanks to extensive introductory and further training programs and a mentoring program.

Any questions?

If you have any questions about the job posting, the application process, or about EVG in general, our HR team is happy to help. Don’t hesitate to contact us directly. We look forward to hearing from you!

Our recruitment team (from left to right):

- Franziska Schredl
- Sandra Reisinger
- David Matheis
- Adolf Hanke
- Martin Steinmann
- Franziska Dentler
- Isabel Bühner
- Margit Feuerecker

Apply online as Technical Support Engineer (m/f/d)

選択してください
Please select
書類のアップロード(例:履歴書、カバーレター/志望動機書、推薦状、証明書

セキュリティ上の理由により、応募書類はJPGまたはPDF形式でのみご提出いただけます。Microsoft Word文書をPDFとして保存するには、「ファイル」メニューから「名前を付けて保存」を選択し、利用可能な形式から「.pdf」を選択してください。他のプログラムをご利用の場合も手順は同様です。ご不明な点がある場合は、ご使​​用のワープロソフトのヘルプ機能をご参照ください。履歴書と最大5件の添付ファイルをアップロードできます

Weiteren Upload hinzufügen