You provide technical support for customer and colleague inquiries in Level 1 & 2 support and act as an interface between customers and other areas in the after-sales phase.

Primary responsibilities:

  • provide technical support (Level 1) to customers in the region (South East Asia & Europe) by phone, email or on site
  • provide technical support (Level 2) to colleagues in all other regions or subsidiaries
  • prompt and efficient diagnosis and resolution of technical problems
  • recording and analyzing customer inquiries and problems in the ticket system
  • processing upgrade requests, from feasibility checks to preparing quotations
  • coordinating and tracking escalations and defined measures
  • ensuring complete resolution of support requests and customer satisfaction through regular follow-up
  • regular communication with customers and holding telephone conferences
  • identification and processing of CI topics and active participation in product team meetings
  • willingness to ensure global 24/7 TechSupport availability

Requirements:

  • a technical education FS/HTL with a focus on electrical engineering, electronics, I&C technology, mechatronics or automation technology
  • excellent communication skills in German and English as well as conflict resolution skills
  • good problem-solving skills and technical understanding
  • willingness to travel up to 30%

Salary:

We prefer to discuss salary in person, but we can reveal this much: We naturally align with market-standard salaries - meaning that, depending on the position and education, an above-collective agreement salary is possible right from the start. For this position, we offer an annual gross salary of at least 44.800 EUR. Depending on qualifications and experience, we can also offer more!

内幕消息-好处

我们EVG的内部人士有一个最重要的特点:人。我们尽可能地支持新老业内人士--因为只有在一起,我们才能使高科技成为可能。

Flexible working hours

With flexible working time models and a flexitime model with time off in lieu, we support a good work-life balance.

Insider Restaurant

Insiders can choose between three menus and a salad buffet from the modern cuisine of the in-house restaurant "Innside Gourmet" every day at reasonable prices.

Corporate Benefits

Insiders have access to exclusive benefits: from great discounts at regional partners to attractive offers from over 600 top brand providers.

Company Kindergarten and Summer Camp

Free child care for the children of our INSIDERS from about 1 year old and Summer Camp for school children.

EVG Bonus holiday (6th PTO week)

6th vacation week for insiders - loyalty pays off

Mentoring program and permanent employment contracts

New employees have an easy start thanks to extensive introductory and further training programs and a mentoring program.

Any questions?

If you have any questions about the job posting, the application process, or about EVG in general, our HR team is happy to help. Don’t hesitate to contact us directly. We look forward to hearing from you!

Our recruitment team (from left to right):

- Franziska Schredl
- Sandra Reisinger
- David Matheis
- Adolf Hanke
- Martin Steinmann
- Franziska Dentler
- Isabel Bühner
- Margit Feuerecker

以Technical Support Engineer (m/f/d)的形式在线申请

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