You are a communicative person and enjoy contact with people?  You love to work in a solution-oriented way and you are characterized by your excellent computer skills? Then we should definitely get to know each other!
As a member of our IT helpdesk team, you will be the first point of contact for our users with IT questions. Pssst, we also give career changers or beginners a change!

Primary responsibilities:

  • IT first level support
  • Primary contact person for IT questions
  • Support of internal customers regarding support requests
  • Creation of instructions for internal service desk documentation
  • Receiving, processing and recording of IT requests in a ticketing system
  • Processing and forwarding of tickets

Requirements:

  • General interests in IT as well as confident handling of Microsoft Windows and Office programs
  • Confident and friendly appearance and ability to work in a team
  • Independent, clean and structured way of working
  • Quick comprehension and solution-oriented working style
  • Very good knowledge of spoken and written German
  • Good knowledge of written and spoken English

Salary:

We prefer to discuss salary in person, but we can reveal this much: We naturally align with market-standard salaries - meaning that, depending on the position and education, an above-collective agreement salary is possible right from the start. For this position, we offer an annual gross salary of at least 37.800 EUR. Depending on qualifications and experience, we can also offer more!

インサイダー・ベネフィット

私たちEVGのインサイダーは、何よりも「人」です。私たちは、できる限り新旧のインサイダーをサポートし、共にこそハイテクを実現できるのですから。

Flexible working hours

With flexible working time models and a flexitime model with time off in lieu, we support a good work-life balance.

Insider Restaurant

Insiders can choose between three menus and a salad buffet from the modern cuisine of the in-house restaurant "Innside Gourmet" every day at reasonable prices.

Corporate Benefits

Insiders have access to exclusive benefits: from great discounts at regional partners to attractive offers from over 600 top brand providers.

Company Kindergarten and Summer Camp

Free child care for the children of our INSIDERS from about 1 year old and Summer Camp for school children.

EVG Bonus holiday (6th PTO week)

6th vacation week for insiders - loyalty pays off

Mentoring program and permanent employment contracts

New employees have an easy start thanks to extensive introductory and further training programs and a mentoring program.

Any questions?

If you have any questions about the job posting, the application process, or about EVG in general, our HR team is happy to help. Don’t hesitate to contact us directly. We look forward to hearing from you!

Our recruitment team (from left to right):

- Franziska Schredl
- Sandra Reisinger
- David Matheis
- Adolf Hanke
- Martin Steinmann
- Franziska Dentler
- Isabel Bühner
- Margit Feuerecker

Apply online as IT Helpdesk Employee (m/f/d) Contact Center

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