Field Service Engineer (m/f/x) II - Staff

Essential Duties and Responsibilities:

1. Provides professional and courteous service to customers with a primary goal of complete customer satisfaction.
2. Assists customers and other personnel in identifying and repairing equipment related process problems.
3. Performs onsite preventative maintenance, clean equipment as required and verify the operational quality of equipment.
4. Performs start-up, warranty, paid service and service contract activities. Performs hardware set-up on specified systems within established time frames.
5. Keeps Management informed of down situations. Reports activities as required.
6. Ability to utilize training skills to troubleshoot tools to resolve issues and minimize downtime. Keeps equipment running properly and efficiently to enhance customer satisfaction.
7. Works overtime and/or travel on short notice, including unscheduled call-outs from home and other shifts, as needed.
8. Troubleshoots and corrects process variations on systems. Diagnoses sources of hardware or process problems on equipment, facilities, or wafers.
9. Recommends appropriate action and maintains ongoing awareness of existing and potential situations; Handles equipment and customer situations while informing Management of developments on a timely basis.
10. Prepares and conducts local customer meetings and communicates orally with customers in face-to-face, one-on-one settings, group settings and communicates professionally by email and telephone, as needed.
11. Prepares and submits all required paperwork on a timely, routine basis.
12. Maintains all assigned equipment logs and records promptly and thoroughly.
13. Must be able to travel domestically and internationally overnight, as needed, up to 20% of the time. Must possess a valid passport.
14. Other duties, as assigned.

Additional Duties and Responsibilities:

1. Initiates purchase orders for parts and service.
2. Maintains and performs repairs on company demo cleanroom equipment.
3. Keeps informed and trained on company’s most current systems, methods and procedures, including site safety.
4. Demonstrates excellent customer service skills (foreign and domestic).
5. Exhibits good housekeeping practices in all work areas.

Qualifications / Education / Skills and Experience:

1. Minimum Diploma or Bachelor’s Degree in a related engineering field with minimum 4 years of experience installing/repairing semiconductor production equipment.
2. Advanced electromechanical troubleshooting skills.
3. Knowledge of statistical process control.
4. Knowledge of quality improvement process methods and terminology.
5. Ability to identify and solve advanced process-related system problems.
6. Ability to communicate and demonstrate professional conduct with all levels of Management, personnel and customers.
7. Must have good PC skills.

Physical Demands:

1. While performing duties of this job, individual is regularly required to stand, sit, reach with hand and arms, stoop, kneel, crouch, crawl and lift/move up to 50 pounds. Visual acuity required. Individual is required to use hands to finger, handle or feel objects, tools, or controls frequently and be able to reach with hand and arms above shoulder level occasionally.
2. Ability to wear proper cleanroom attire and work inside the fab/cleanroom up to 75% of the time.
3. This role requires to undergo 5-6 months of training in HQ, Austria and on-the-job training in other countries such as US before permanently based in Penang.