380

IT Helpdesk Employee (m/f/d) Contact Center

You are a communicative person and enjoy contact with people? You love to work in a solution-oriented way and you are characterized by your excellent computer skills? Then we should definitely get to know each other!

As a member of our IT helpdesk team, you will be the first point of contact for our users with IT questions. Pssst, we also give career changers or beginners a change!

Primary responsibilities:

  • IT first level support
  • Primary contact person for IT questions
  • Support of internal customers regarding support requests
  • Creation of instructions for internal service desk documentation
  • Receiving, processing and recording of IT requests in a ticketing system
  • Processing and forwarding of tickets

Requirements:

  • General interests in IT as well as confident handling of Microsoft Windows and Office programs
  • Confident and friendly appearance and ability to work in a team
  • Independent, clean and structured way of working
  • Quick comprehension and solution-oriented working style
  • Very good knowledge of spoken and written German
  • Good knowledge of written and spoken English
INSIDER-Benefits

We insiders at EVG are one thing above all: people. We support old and new INSIDERS wherever we can - because only together do we make high-tech possible.

Flexible working hours

With flexible working time models and a flexitime model with time off in lieu, we support a good work-life balance.

Insider Restaurant

Insiders can choose between three menus and a salad buffet from the modern cuisine of the in-house restaurant "Innside Gourmet" every day at reasonable prices.

Mentoring program and permanent employment contracts

New employees have an easy start thanks to extensive introductory and further training programs and a mentoring program.

Company Kindergarten and Summer Camp

Free child care for the children of our INSIDERS from about 1 year old and Summer Camp for school children.

EVG Bonus holiday (6th PTO week)

6th vacation week for insiders - loyalty pays off

Bonuses

Insiders participate directly in the company's success through bonus payments and are rewarded for the successful placement of new insiders.

Salary

The starting salary for this position is at least EUR 37.800, -- per year (excluding overtime payment and benefits). Overpayment is possible, depending on your qualification and professional experience.

Noch Fragen?

Falls du Fragen zur Stellenausschreibung, zum Bewerbungsprozess oder generell zur EVG hast, stehen wir dir als HR-Team gerne zur Verfügung. Zögere nicht, dich direkt bei uns zu melden. Wir freuen uns!

Unser Recruitingteam v.l.n.r.:

- Franziska Schredl
- Sandra Reisinger
- David Matheis
- Adolf Hanke
- Martin Steinmann
- Franziska Dentler
- Isabel Bühner
- Margit Feuerecker

Apply online as IT Helpdesk Employee (m/f/d) Contact Center

Please select
Please select
Document-upload (i.e. cover letter, motivational letter, CV, certificates)

Due to security reasons we only allow the upload of JP(E)G and PDF files. To convert a document to PDF using Microsoft Word, please select “File” “Save as” and choose “.pdf”. For other programs please consult the application’s help center.

Weiteren Upload hinzufügen