EV GroupCareersCustomer Support and Inventory Administrator - Tempe (AZ)
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Customer Support and Inventory Administrator - Tempe (AZ)

Responsible for supporting all day-to-day Customer Support administrative activities. This position will schedule service and installation visits, coordinate incoming customer or field service calls and provide quotations for onsite service and spare parts. The position will report on service activities and costs, invoice, maintain and assign project numbers utilizing SAP, review time cards and expense reports. In addition, the role will actively support inventory, shipment and warehouse activities.

Essential Duties and Responsibilities:

To perform this job successfully, the individual must be able to perform each of the primary duties satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

  1. Supports management of domestic EVG inventory, procedures and processes.
  2. Maintains inventory control per SAP requirements.
  3. Supports all tool, spare parts and upgrade shipments (domestically & internationally) in close coordination with HQ and third-party shipping vendors.
  4. Assists with performing shipping and receiving functions, including unpacking and receiving goods upon delivery and matching items with packing/shipping documentation to ensure accuracy.
  5. Supports all customer support functions utilizing SAP system.
  6. Primary point of contact for incoming customer calls, excluding technical support calls.
  7. Creates quotes and invoices, including collections for spare parts and service invoices.
  8. Collects, reviews and reports on FSE time sheets, utilization and expense reports, obtains approval and forwards to Accounting Department for payment.
  9. Attends all Customer Support resource, operation and project meetings and records minutes.
  10. Assists with managing the FSE warehouse inventory and following up with FSEs and customers on the status of parts or POs.
  11. Inputs opportunities into CRM database.
  12. Creates and maintains all project numbers.
  13. Coordinates travel for Customer Support personnel.
  14. Other duties, as assigned.

Additional Duties and Responsibilities:

  1. Assists with answering phones.
  2. Maintains cleanliness and organization within the parts warehouse.
  3. General office assistance during special events, both internal and external (set up, ordering, clean up).
  4. Provides back-up support for the Warehouse regarding spares orders and shipping during emergency and/or periods of vacation.
  5. Participates in functional working teams with colleagues in AZ and HQ developing and implementing Continuous Improvement Projects (CIP) for the Global Customer Service organization.

Qualifications/Education/ Skills and Experience:

  1. This position requires an Associate’s Degree or Bachelor’s Degree in a business field or minimum of two (2) years of EVG direct experience with demonstrated ability to perform the responsibilities above and/or three (3) years of outside experience related to this position.
  2. Must be computer literate with excellent working knowledge of MS Office software, including Excel, PowerPoint, Word, Project and SAP software.
  3. Excellent written and oral communication skills.
  4. Must be able to work well with others and consistently demonstrate leadership and teambuilding capabilities.
  5. Highly organized with the ability to work under pressure with minimal supervision.

 

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. Employee will be required to follow any other job-related instructions and to perform any other jobrelated duties requested by any person authorized to give instructions or assignments.

A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills or abilities.

Employment
Location United States of America
Salary

EV Group is committed to diversity and equal opportunity for all people.

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